Privacy Policy

Pinnacle Plumbing Sewer & Drain (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Data Controller

The data controller responsible for your personal information is:

Information We Collect

Information You Provide Directly

When you call or text us to ask about or request service, we may collect:

• Your name
• Phone number
• Email address
• Service address
• Details about your plumbing service request

This website does not currently have a contact form. The only ways to reach us through this site are by calling or texting the phone number shown on each page.

Information Collected Automatically

Our web host records standard server request logs when you visit this website. These logs may include:

• IP address and approximate location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on site
• Referring website or source

Cookies and Tracking Technologies

This website does not set any cookies and does not use analytics, advertising, or tracking technologies. There are no cookie preferences for you to manage, because we do not place any.

Third-Party Services

This website loads no third-party scripts, fonts, embeds, or trackers. All fonts and images are served directly from our own site. The only third parties involved are:

• Our web host — the site is hosted on Vercel, which processes standard server request logs (including IP address) in order to deliver the site and protect it from abuse.
• Outbound links — some pages link out to our Google Business Profile. We do not embed Google Maps; if you follow a link to Google, Google’s own privacy policy applies once you leave our site.

These services may process data on servers located in the United States.

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Contractual Necessity: Processing necessary to respond to your service requests and provide plumbing services
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services and website functionality
• Consent: Where you have given explicit consent for specific processing activities
• Legal Obligation: Processing necessary to comply with applicable laws and regulations

How We Use Your Information

We use the information you provide solely to:

• Respond to your service inquiries
• Schedule and provide plumbing services
• Follow up about completed services
• Send service-related communications
• Improve our website and services
• Comply with legal obligations

We will never sell your personal information or use it for marketing purposes without your explicit consent.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With service providers who assist in delivering plumbing services (e.g., scheduling software)
• When required by law or to respond to legal process
• To protect our rights, privacy, safety, or property
• In connection with a business transfer or merger (with notice to you)

Data Retention

We retain your personal information according to the following schedule:

• Service inquiry data: 2 years from the date of inquiry
• Customer service records: 7 years from the completion of services (for warranty and legal compliance)
• Website usage data: 26 months

After these periods, data will be securely deleted or anonymized.

Your Privacy Rights

All Users

You have the right to:

• Request access to the personal information we have about you
• Request correction of any inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications

European Economic Area (EEA) Residents (GDPR)

If you are located in the EEA, you also have the right to:

• Data Portability: Receive your data in a structured, commonly used format
• Restrict Processing: Request limitation of processing under certain circumstances
• Object to Processing: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time where processing is based on consent
• Lodge a Complaint: File a complaint with your local data protection authority

California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to Know: Request disclosure of the categories and specific pieces of personal information collected
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: We do not sell personal information. If this changes, you will have the right to opt out.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, please contact us using the information below. We will respond to verified requests within 45 days.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Data Transfers

Our web host processes data on servers located in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where data protection laws may differ from those in your country.

Do Not Track Signals

Some browsers have a “Do Not Track” feature that signals websites not to track your online activity. Because this website does not track visitors or set cookies, there is no tracking for such a signal to disable.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

We will respond to all privacy-related requests within 30 days (or 45 days for California residents).

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. For material changes, we will provide prominent notice on our website. We encourage you to review this policy periodically.